Return & Refund Policy

Last Updated: August 10, 2026

At Weoos, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

This policy applies to eligible orders delivered within the United States.

1. Return Eligibility

Weoos accepts returns for both defective and non-defective products.

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the product must be in new condition and meet all of the following requirements:

• Unused, unworn, and unwashed.
• Free from stains, odors, damage, alterations, or signs of use.
• Returned with all original tags attached.
• Returned with its original accessories and packaging.
• In a condition suitable for inspection and resale.

We reserve the right to decline a return if the item does not meet these eligibility requirements.

2. Non-Returnable Items

We cannot accept:

• Products returned after the 30-day return period.
• Products that have been worn, washed, used, altered, or damaged after delivery.
• Products with missing or removed tags.
• Products with stains, odors, cosmetics, deodorant marks, pet hair, or other signs of use.
• Products returned without prior return authorization.

These restrictions do not apply when an item arrives damaged, defective, or different from the item ordered.

3. How to Request a Return

All returns must be requested and completed by mail.

To begin a return, contact us at hello@weoos.com and provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Clear photographs if the product arrived damaged, defective, or incorrect.

After reviewing your request, our customer support team will provide return authorization, the correct return address, and mailing instructions.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so. Products returned without authorization or sent to an incorrect address may be delayed or refused.

4. Return Shipping and Return Labels

Non-Defective Returns

For returns caused by a change of mind, incorrect size selection, unwanted item, or other non-defective reason:

• The customer is responsible for arranging and paying for return shipping.
• Weoos does not provide a prepaid return label.
• Original shipping charges, if any, are non-refundable.
• We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Weoos is not responsible for a customer-arranged return package that is lost or damaged in transit.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within the 30-day return period before sending it back.

After the issue has been reviewed and verified, Weoos will provide a prepaid return label or reimburse the reasonable return shipping cost. Please do not purchase return postage for a defective or incorrect product before receiving instructions from us.

5. Restocking Fees

Weoos does not charge a restocking fee for approved returns.

This means no percentage-based or fixed restocking deduction will be taken from an approved refund. Customer-paid return shipping for a non-defective return is separate from a restocking fee.

6. Exchanges

We accept exchanges within 30 calendar days of delivery.

Exchange items must meet the same eligibility requirements described in this policy. Exchanges are subject to product and size availability.

To request an exchange, contact hello@weoos.com before returning the original item.

For non-defective exchanges:

• The customer is responsible for the cost of returning the original product.
• After the returned product is received, inspected, and approved, Weoos will send the first replacement using standard shipping at no additional shipping charge.
• Any difference in product price must be paid before the replacement is shipped or refunded to the original payment method, as applicable.

For verified damaged, defective, or incorrect products, Weoos will cover the reasonable return shipping cost and standard shipping cost for the replacement.

If the requested replacement is unavailable, we will contact you to arrange another available option or issue a refund to the original payment method.

7. Return Inspection

Returned products will be inspected after they arrive.

A return may be declined if the product:

• Shows signs of wear, washing, use, or alteration.
• Is damaged for reasons unrelated to an original product defect.
• Is missing its original tags, accessories, or packaging.
• Does not match the product included in the approved return request.
• Otherwise fails to meet the conditions stated in this policy.

If a return is not approved, we will contact you using the email address associated with the order.

8. Refund Processing

Once an eligible return is received and approved, Weoos will process the refund within 3 business days.

Approved refunds will be issued to the original payment method used for the order. We cannot issue a refund to a different card, account, or payment method.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. This additional posting time is determined by the payment provider and is outside Weoos’s control.

You will receive a confirmation email after your refund has been issued.

9. Original Shipping Charges

Original shipping charges, if any, are non-refundable for non-defective returns.

If the return is caused by a verified damaged, defective, or incorrect product, any applicable original standard shipping charge will also be refunded.

10. Missing Refunds

If you have received a refund confirmation but do not see the funds in your account:

1. Check the original payment method used for the purchase.
2. Contact your bank, card issuer, PayPal, or payment provider.
3. Allow the provider’s normal posting time.
4. Contact us at hello@weoos.com if the refund still cannot be located.

Please include your order number when contacting us.

11. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate your request, but cancellation or modification is not guaranteed after an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it, subject to this Return & Refund Policy.

12. Contact Information

For questions about a return, exchange, damaged product, or refund, please contact us:

Brand Name: Weoos
Website: www.weoos.com
Email: hello@weoos.com
Phone: +1 508-920-9180

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next business period.

Business Address:
Weoos
2800 N Palm Aire Dr
Pompano Beach, FL 33069
United States

Please contact us before mailing any return. The approved return address may differ from the business address shown above.