Shipping Policy

Last Updated: August 10, 2026

At Weoos, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated transit times, tracking, and delivery-related terms.

This policy applies to purchases made on www.weoos.com and shipped within the United States.

1. Shipping Destinations

Weoos currently ships to valid delivery addresses within the United States.

We do not currently offer international shipping. Orders submitted with a delivery address outside the United States cannot be completed under this shipping policy.

2. Shipping Cost

We provide free standard shipping on all orders delivered within the United States.

There is:

• No minimum purchase requirement.

• No standard shipping charge.

• No membership requirement.

• No hidden handling or delivery fee.

All prices and applicable order totals are displayed in United States Dollars (USD).

3. Estimated Delivery Time

Our estimated total delivery time is 7–12 business days.

This estimate consists of:

• Order handling time: 1–3 business days.

• Transit time: 6–9 business days.

Handling and transit business days are calculated from Monday through Friday.

Saturdays, Sundays, and applicable U.S. public holidays are not counted as business days. Orders affected by weekends or holidays may require additional calendar time.

4. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time (ET)

Orders submitted after the daily cutoff time will begin processing on the next available business day.

Orders placed on Saturdays, Sundays, or applicable U.S. public holidays will begin processing on the next business day.

Eastern Time automatically observes Eastern Standard Time or Eastern Daylight Time, as applicable throughout the year.

5. Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday.

Order processing may include:

• Payment authorization.

• Billing or shipping information verification.

• Product preparation.

• Quality or accuracy checks.

• Packing and transfer to the delivery carrier.

Processing time begins after an order is successfully submitted and payment is authorized. Processing time is separate from transit time.

If additional information is required to verify or complete your order, we may contact you using the email address or phone number provided at checkout. A delayed response may affect the processing schedule.

6. Transit Time

After an order has been processed and transferred to the delivery carrier, standard transit normally takes 6–9 business days, Monday through Friday.

The total estimated delivery time is therefore:

1–3 business days of handling + 6–9 business days in transit = 7–12 business days

Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, incorrect addresses, transportation delays, or other circumstances outside our reasonable control may affect delivery.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address entered during checkout.

When your order ships, you will receive a shipping confirmation email containing available tracking information.

Tracking information may require some time to become active after the carrier receives the package. If tracking does not update immediately, please check again later.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including:

• Recipient’s full name.

• Street address.

• Apartment, suite, or unit number, when applicable.

• City, state, and ZIP code.

• Valid email address and phone number.

Please review your order confirmation immediately after placing your order.

If you need to correct a shipping address, contact us as soon as possible at hello@weoos.com. We will try to accommodate your request, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Weoos is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

9. Delayed Shipments

Occasional delays may occur because of:

• Severe weather or natural events.

• Carrier service interruptions.

• Increased seasonal shipping volume.

• U.S. public holidays.

• Address verification issues.

• Transportation or logistics disruptions.

• Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, contact us with your order number so we can review the available tracking information and assist you.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location, mailbox, entrance, reception area, or other secure locations.

3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

4. Contact the delivery carrier for additional delivery information.

5. Contact Weoos if the package still cannot be located.

We will review the available shipping and tracking information and assist with the appropriate next steps.

11. Lost or Damaged Packages

If tracking has stopped updating for an extended period or the package appears to have been lost in transit, contact us at hello@weoos.com with your order number.

If your package or product arrives damaged, please retain the packaging and send us clear photographs of:

• The damaged product.

• The shipping package.

• The shipping label.

• Any visible damage to the parcel.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate the request, but changes and cancellations are not guaranteed after an order has entered processing or has been transferred to the delivery carrier.

Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with our Return & Refund Policy.

13. Contact Information

For questions about shipping, tracking, delivery, or an order, please contact us:

Brand Name: Weoos
Website: www.weoos.com
Email: hello@weoos.com
Phone: +1 508-920-9180

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

Orders may be placed through our website at any time. The hours listed above apply to customer support inquiries.

Business Address:
Weoos
2800 N Palm Aire Dr
Pompano Beach, FL 33069
United States